What types of property do you manage?
We support owners of apartments, village houses, gîtes and character properties. If your property is destined for seasonal rental in the Lot or Dordogne, we have the right solution for you.
What types of property do you manage?
We support owners of apartments, village houses, gîtes and character properties. If your property is destined for seasonal rental in the Lot or Dordogne, we have the right solution for you.
What does your commission include?
The creation and management of your ad (taking photos, writing adverts), the multi-distribution of your advert on several online booking platforms, the follow-up of bookings, communication with travelers, reception, price optimization, traveler assistance, linen maintenance (washing, drying and ironing): everything is provided to free you from the daily burden.
Can I choose only certain services?
At DIVONA CONCIERGERIE, we’ve opted for comprehensive, turnkey management. This means we take charge of the entire seasonal rental process, from placing your advert online to following up after travelers have left.
This model offers you several concrete advantages:
- Total consistency in management: a single contact, a single method, and consistent quality in every aspect of the stay.
- Real optimization of profitability: by managing the entire process, we can adjust rates, availability and quality of service to maximize your rental income.
- Absolute time-savings: you have nothing to coordinate, no service providers to manage, and no unforeseen events to deal with.
- A professional image for the property: a perfectly maintained property and a seamless experience for travelers guarantee excellent reviews and greater online visibility.
In short, entrusting DIVONA CONCIERGERIE with your entire property management needs means choosing peace of mind, performance and peace of mind. You delegate, we manage efficiently, from start to finish.
How do you optimize my rental income?
We implement a dynamic pricing strategy, adjusted according to season, demand and local events.
Thanks to ongoing market analysis and an active presence on the main booking platforms, we ensure excellent occupancy rates while maximizing the average price per night.
As a result, your rental income is optimized all year round, without any intervention on your part.
How do you welcome travelers?
We adapt to each owner and each traveler. Some prefer a personalized welcome, others prefer an autonomous arrival for greater flexibility. In the case of autonomous arrival, travelers complete a digital inventory of fixtures via the “Inventory of fixtures” tab. They reproduce the reference photos taken by our teams and add their comments: this document acts as the official entry inventory of fixtures. A simple, secure and totally transparent procedure, designed to protect both owner and traveler.
What happens in the event of damage or an incident?
An inventory of fixtures is carried out on each arrival and departure to ensure accurate monitoring of the condition of the accommodation. In the event of deterioration, deductions may be made from the security deposit, whether you book directly or via certain platforms. Thanks to our professional real estate card, we are authorized to manage security deposits in full compliance with the law.
Through one of our insurance partners, we can also offer additional coverage for enhanced protection at a competitive price.
When you book via a platform, we take out the platform’s insurance and manage all the administrative procedures for you.
In all circumstances, DIVONA CONCIERGERIE protects your interests, with rigorous follow-up and exemplary responsiveness.
When will I receive my rental income?
After each departure, as soon as the stay is over and once the funds have been paid by the booking platform, we proceed to the payment of the rental income corresponding to the booking.
For direct bookings, the balance of the stay must be received by us at least 30 days before arrival: the rental income is then paid to the owner within 48 hours of the travellers’ departure.
A transparent, responsive system that guarantees the smooth flow of funds and the security of every transaction.
Can I track the activity of my property?
Yes, each owner has access to a dedicated extranet, enabling them to track their property’s calendar, current and future bookings, and net rental income in real time.
What’s more, a monthly management report is provided for clear, comprehensive and totally transparent monitoring.
Do you offer services to enhance the property?
Yes, since June 2025, we have been using professional photographers specialized in real estate to take high-quality shots that show each property at its best.
We then write attractive, polished ads designed to make your property stand out, grab travelers’ attention and encourage them to book.
What’s more, we work with a partner company specializing in renovation and furnishing, including the supply of quality furniture (sofas, hotel bedding, etc.), to optimize the comfort and rental income of your property.
What area do you cover?
We operate mainly in the Lot and Dordogne regions, with :
- 30 km around Gourdon,
- in and around Souillac,
- and 15 km around Sainte-Mondane, Saint-Julien-de-Lampon.
If your property is located outside these zones, contact us: we’ll study your request and let you know if we can work in your area.
What is the set-up procedure with DIVONA CONCIERGERIE?
It all starts with a telephone conversation to discuss your property, how we work and our rates.
If our services meet your requirements and you wish, we can visit your property.
At the end of this visit, if the exchange is conclusive, we draw up a management mandate which is signed by both parties, and we can then launch the complete online management of your rental.
How can I be sure you’re serious?
At DIVONA CONCIERGERIE, your trust is our priority.
We have :
- Two professional liability insurance policies taken out with GALIAN SMABTP, covering all our services.
- Two financial guarantees for tourism activities and property management. These guarantees protect your funds: they ensure that the sums received for rentals or services are secure and can be returned to you even in the event of default on our part.
- A real estate professional card with a management qualification, certifying our compliance with legal obligations and industry regulations.
With these measures, your property and rental income are protected and secure, and you can entrust their management to us with complete peace of mind.
Will I be able to reserve my property for myself, friends or relatives once it has been rented out?
Yes, of course. As an owner, you are free to block dates for your personal stays or those of your loved ones.
Simply go to your owner’s extranet and block the desired dates on your property’s calendar.
